PICASO® Reversible smart jacket

At TECHNIA JACKETS®, we want you to receive your jackets quickly, safely, and without complications.
That's why we work with reliable carriers and have clear processes to ensure your order arrives in perfect condition at your doorstep.

Below you will find all the information about delivery times, costs, responsibilities, and how to act in case of any issues with your order.

1. Definitions

• 
  Customer: Natural or legal person who purchases products from TECHNIA JACKETS®.
  
• 
  Shipment: The logistical process by which we deliver products purchased in our online store or physical locations.
  
• 
  Partner Carrier: External courier company (e.g., Inter Rapidísimo, Coordinadora, Servientrega) that delivers to the specified address.
  
• 
  Tracking Number: Identification number that allows tracking the status of the shipment.
  

2. Coverage

We ship to all of Colombia. International deliveries are specially coordinated and subject to availability.

3. Delivery Times

• 
  Bogotá and surroundings: Between 1 and 3 business days.
  
• 
  Major cities: Between 3 and 8 business days.
  
• 
  Remote or hard-to-reach municipalities: Up to 15 business days.
  

(These times are approximate and depend on the partner carrier. TECHNIA JACKETS® is not responsible for delays attributable to the courier company, weather conditions, or public order issues.)

4. Shipping Costs

• 
  The shipping cost is calculated at checkout based on the destination and the weight/volume of the package.
  
• 
  In some cases, we offer free shipping promotions, which will be announced on our online store.
  

5. Order Delivery

• 
  The customer must ensure that the registered address is correct, complete, and available to receive the order.
  
• 
  The carrier will make up to two delivery attempts. If delivery is not possible, the order will be returned, and the customer must bear the cost of a new shipment.
  

6. Tracking

Once your order has been dispatched, we will send you the tracking number so you can track your package directly on the carrier's website.

7. Responsibility for the Order

• 
  TECHNIA JACKETS® packages products appropriately to protect them during transport.
  
• 
  Responsibility for the order passes to the customer at the moment the carrier confirms delivery.
  
• 
  In case of loss or damage, a claim must be filed (see section 9).
  

8. Prohibited Items

In accordance with Colombian law, it is not permitted to send flammable products, weapons, drugs, cash, or other restricted goods.

9. Claims for Shipments

• 
  Deadline to report issues:
  
  
  For loss or non-delivery: maximum 10 calendar days after the estimated delivery date.
  
  
  For damages or missing items: maximum 5 business days after receiving the order.
  
  
  
• 
  To file a claim, the customer must contact our official support channel:
  
  
  📞 WhatsApp / Phone: +57 320 899 4798
  
  
  
  Attach tracking number, purchase invoice, and photographic evidence (if applicable).
  
  
  

TECHNIA JACKETS® will manage the claim with the partner carrier and provide a response within a maximum of 15 business days.

10. Personal Data and Communications

By registering your information in our store, you authorize TECHNIA JACKETS® to use your contact details for:

• 
  Processing and dispatching orders.
  
• 
  Sending you notifications about your purchase and shipment status.
  
• 
  Sharing promotions and news via WhatsApp, email, or SMS (you can request exclusion at any time).
  

11. Applicable Law

Our shipping policy is governed by the laws of the Republic of Colombia.